Jon Forrest Partner Consultant
Over the past 12 years working with clients in nearly every industry around the world, Jon Forrest and his team at iCAN international has developed a proven process for transforming cultures and creating greater harmony in the workplace. When teams work better together, there is less stress, higher productivity and increased job satisfaction. Absenteeism goes down and employee engagement goes up. We call it CLEAResults™ and the areas of impact are Communication, Leadership, Engagement and Alignment, all centered around measurable results to drive employee and customer satisfaction to new highs.
The simple question: “What can I do to make things better here?” takes the individual out of the blame game, the finger pointing and justification of their ineffective performance. In one simple question: “How can I adjust to the changes and make things better here?” enables that employee to begin taking a proactive stance and making responsible choices that in turn create sustained growth and increased employee and customer satisfaction. When people have the tools, the self confidence and the support to say “I CAN make a difference.” the earnings/cost savings per employee will nearly always improve.
iCAN international provides unique and memorable tools and training, along with powerful coaching and sensible consulting in a proprietary, blended process. This approach encourages people to take a proactive stance and begin to eliminate “Us vs. Them” thinking…or “throw it over the fence” mentality, and instead, work towards creating an environment of “We.” When everyone working for the organization aligns their focus on improving customer experience and generating more new, satisfied customers, businesses thrive and grow.